Delivery & Returns

SHIPPING METHODS

ENJOY FREE SHIPPING ON ORDERS OVER 275KR WITHIN EU, SCHENGEN & UNITED KINGDOM. 
FOR DELIVERY TO OTHER COUNTRIES A FEE WILL BE ADDED. 

29KR FOR ORDERS UNDER 275KR

DISPATCH OF ORDERS TO DENMARK, NORWAY & SWEDEN MAY TAKE 1-2 BUSINESS DAYS BUT WE AIM TO DISPATCH ALL ORDERS WITHIN 24 HOURS DURING WEEKDAYS.

ORDERS TO EU AND SCHENGEN & OTHER COUNTRIES DELIVERY TAKES 2-5 DAYS AFTER THE SHIPPING CONFIRMATION HAS BEEN SENT, DEPENDING ON WHERE WHICH COUNTRY YOU ARE LOCATED IN. 

ALL ORDERS ARE SHIPPED THE FIRST WORKING DAY FOLLOWING THE DAY THE ORDER WAS PLACED OR SAME DAY IF ORDERED BEFORE 16AM.

ONCE YOUR ENTIRE ORDER HAS BEEN DISPATCHED, WE WILL E-MAIL YOU A SHIPPING CONFIRMATION WITH THE TRACKING NUMBER.

RETURNS

RETURN PRODUCT(S) IN UNUSED CONDITION ACCOMPANIED BY THE ORIGINAL INVOICE. RETURNS WILL ONLY BE ACCEPTED IF LABELS AND ORIGINAL PACKAGING ARE FULLY INTACT AND IN A RESELLABLE CONDITION. WE CANNOT ACCEPT RETURNS WHERE LABELS HAVE BEEN REMOVED OR PRODUCTS OPENED. 

REFUNDS FOR RETURNED MERCHANDISE WILL BE MADE WITHIN 14 DAYS OF THE RETURN OF THE PRODUCT, TO THE ORIGINAL PURCHASER’S CREDIT CARD. NOTE THAT ADDITIONAL DUTIES AND/OR TAXES WILL NOT BE REFUNDED. REFUNDS FOR FAULTY ITEMS CAN BE MADE WITHIN THE 30-DAY PERIOD FOLLOWING DELIVERY.

IN THE CASE OF A PRODUCT BROKEN DURING TRANSPORTATION, PLEASE SEND A PHOTO PROOF TO: info@naviaofficiel.com